Privacy Policy

We collect information you provide directly, such as your name, work email, company, and any details you include when you request a demo, contact us, or create an account. We also collect limited technical information automatically, including IP address, browser type, and pages visited, to operate and secure our website.

When you use the Medovac platform as a customer, we process the data you connect to the service on your behalf. That customer data is governed by your agreement with us and by the security commitments described in our Trust Center, not by this website Privacy Policy.

We use the information we collect to respond to your inquiries, provide and improve our products, personalize your experience, communicate about updates and offerings you have expressed interest in, and maintain the security and integrity of our services.

We do not sell your personal information. We do not use customer data connected to the platform to train models shared across customers.

Where the GDPR applies, we process personal data on the basis of your consent, our legitimate interests in operating and improving our business, the performance of a contract with you, and compliance with legal obligations. You may withdraw consent at any time where processing is based on consent.

We share information with service providers who process it on our behalf under contractual confidentiality and security obligations, such as cloud hosting and analytics vendors. We may disclose information if required by law, to protect our rights, or in connection with a merger, acquisition, or sale of assets.

We maintain a current list of subprocessors and will provide it on request to customers under a non-disclosure agreement.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

Depending on your location, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. Residents of California have specific rights under the CCPA, including the right to know what personal information we collect and the right to request deletion.

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

We operate globally and may transfer personal information to countries other than the one in which it was collected. Where we transfer personal data out of the European Economic Area or the United Kingdom, we rely on appropriate safeguards such as Standard Contractual Clauses.

We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and at rest, access controls, and continuous monitoring. No method of transmission or storage is completely secure, but we work continuously to protect your information and to improve our safeguards.

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, provide additional notice.

If you have questions about this Privacy Policy or our data practices, contact our privacy team at privacy@medovac.com. You can also write to us at our headquarters: 535 Mission Street, 14th Floor, San Francisco, CA 94105.